1800PetSupplies.com Customer Care
Our customer service team is dedicated to providing our customers with excellent service.  If you need any help or information about any item, please do not hesitate to contact us.  We can help you track orders, update your account information, reset your password, process a return, and more.

Customer Service
395 Oakhill Rd
Suite #210
Mountain Top, PA 18707

Customer Care Service Hours:
Monday - Friday: 8am ET - 6pm ET
Saturday: Closed
Sunday: Closed
Automated Order Status: 24 hours a day, 7 days a week
Sales Center Service Hours:
Monday - Friday: 8am ET - 6pm ET
Saturday: 8:30am ET - 5pm ET
Sunday: Closed

Tracking Your Order
Have you placed an order and want to know what's going on? Check your order status online. if you're not a registered 1800PetSupplies.com user, all you'll need is your email address and order number.
Check Order Status

Where We Ship
Products ordered on 1800PetSupplies.com may be shipped to the 48 contiguous United States, Canada, APO/FPO addresses, Alaska, Hawaii, the Virgin Islands, Puerto Rico, and Guam. Delivery option restrictions by location apply. Click for more details.

Returning Products From Your Online Order
To return an item(s), please follow the instructions on the Packing List included with your order. If you have any questions, simply visit our Help Center.

For a complete review of the 1800PetSupplies.com return policy, vew our Online Return Policy.

Your Account
If you need to revise your profile, change your password, or view order history, sign in to your account. Not a registered user? Take a moment to register with 1800PetSupplies.com and enjoy faster online checkouts, sign up for email newsletters and more.

Promotional Exclusions
Promotional shipping offers cannot be applied to orders being shipped via Air (Next Day or Second Day). All offers are while supplies last and may not be applied to any other promotional offers or discounts, applied to previous orders or to Business to Business orders.

Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Due to manufacturer guidelines and the low prices we have on all products, clippers, clipper blades, and certain other products are excluded from promotional discounts. Due to market changes or circumstances beyond our control, all prices are subject to change without notice. We are not responsible for any typographical errors.

Website Accessibility
1800PetSupplies.com strives to make our website accessible. 1800PetSupplies.com is committed to diversity, inclusion, and meeting the needs of all of our customers, including those with disabilities. We are continually improving our website to comply with the accessibility guidelines in WCAG 2.0 AA. Further accessibility efforts are under way and we continue to update our website to improve accessibility. In the meantime, if the format of any material on our web pages interferes with your ability to access the information, please contact us to request assistance or if you have questions or comments about our web sites’ accessibility. Please submit an inquiry here.
By Continuing to use our site, you consent to our use of cookies to improve your experience. Learn more