How does the prescription ordering process work?
Prescription Food and Pet Medications on 1800PetSupplies.com are
prescription medications which can only be dispensed and shipped to you by our
partner Pet’s Choice Pharmacy once your veterinarian provides a valid
prescription to their licensed pharmacists. Placing an order is simple and
requires only enough information for Pet’s Choice to verify your pet’s
prescription with your veterinarian.
If your pet needs a prescription medication, log on to 1800PetSupplies.com and add the necessary items to your shopping cart, along with your
vet and pet information and with any other items you need to purchase. After
the order is placed, Pet’s Choice Pharmacy will contact your veterinarian
directly to obtain the prescription from them. Please note: your veterinarian
must have a current relationship with you and your pet and believe the
requested medication is appropriate for your pet for them to approve a
prescription.
Once the prescription is sent to Pet’s Choice Pharmacy, their
pharmacists will fill and ship out your pet medications within one business
day.
If
your prescription is valid for refills (i.e., your veterinarian has approved
the prescription for refills), Pet’s Choice Pharmacy will ship your product the
next time you place an order.
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What does the truck with the Rx symbol mean?
Any item featuring the Rx symbol is a prescription
medication that requires a valid prescription from your veterinarian. Before
these items can ship, Pet’s Choice Pharmacy will need to verify your pet’s
prescription information with your veterinarian. We’ll ask you for all the
necessary information we you add the item to your cart.
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What happens to the non-prescription items I have on the same order?
No need to worry, you do not need to wait for approval
of your prescription medication order for the rest of your items to ship! Non-prescription
items will ship as soon as possible and your prescription medications will ship
separately from the Pet’s Choice Pharmacy once they obtain approval from your
veterinarian. You will receive separate shipping confirmation emails as each
part of your order ships.
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Can orders be shipped outside of the US?
Unfortunately, we cannot offer international shipping of prescription items. Pet’s Choice Pharmacy is licensed in all US states and therefore cannot ship to any foreign countries, APO, FPO, or US territories.
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Can I email or fax in my prescription?
Pet’s Choice Pharmacy is not allowed to accept digital
copies of pet prescriptions due to United States Pharmacy regulations; they
accept only faxes sent directly from your veterinarian to Pet’s Choice
Pharmacy. Pet’s Choice Pharmacy will contact your veterinarian directly to
obtain your prescription information as quickly and safely as possible.
Pharmacy regulations do allow you to send in a hard
copy of the prescription signed by your veterinarian through physical mail; however,
it is generally much faster and easier if the pharmacy obtains the prescription
information directly. To mail your prescription information, please send to:
Pet’s Choice Pharmacy
814 K Street
Belleville, KS 66935
Petsupplies.com Order #
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Can I cancel or change an order?
Due to pharmacy regulations, Pet’s Choice cannot
legally accept returns for prescription items, once the shipment has left the
pharmacy. If you have a problem with your medication order, Pet’s Choice
Pharmacy will be happy to assist you. If you wish to cancel an order that has
not been approved yet by your veterinarian, you can cancel that order by giving
us a call.
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What happens if my prescription is denied?
If your veterinarian has denied your prescription
request, Pet’s Choice Pharmacy will communicate the information that your vet
has provided as to the reasons why it was denied. Generally, this may happen
because your vet needs to see your pet before authorizing the prescription. In
some cases, the prescription medication may not be appropriate for your pet and
the best thing for your pet is to bring them in to their clinic.
Our Customer Care team will reach out to you if your
prescription is denied. We will never charge your credit card if your pet’s
prescription cannot be fulfilled.
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When will my pet medications arrive?
For new orders, the pharmacists at Pet’s Choice
Pharmacy need to obtain approval for the prescription medication from your
veterinarian. This process is dependent on how fast your veterinarian responds
to Pet’s Choice Pharmacy but will generally take more than a day as they are
busy caring for many pets. You are welcome to contact your veterinarian
directly to determine the timeline for approval, but Pet’s Choice pharmacists
do their best to contact your vet as quickly as possible. Once the approved
prescription is received, Pet’s Choice Pharmacy will fulfill your medication
order as quickly as possible.
For authorized refills, Pet's Choice will ship those medications out rapidly.
When you place an order over the weekend, orders will be processed on Monday, excluding holidays.
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Is this safe and where is the pharmacy?
1800PetSupplies.com has partnered with Pet’s Choice, a .pharmacy verified
website through NABP. Pet’s Choice, located in Belleville, Kansas, is fully
licensed to distribute pharmaceuticals in all states. This licensing ensures that Pet’s Choice uses the proper standards
for handling and dispensing pet-related medications in each state. It is
through this partnership that we are able to provide you with a safe, low-cost
alternate for ordering your pet’s prescription medication.
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Is 1800PetSupplies.com a licensed pharmacy?
The
National Association of Boards of Pharmacy (NABP) has approved 1800PetSupplies.com as a
Safe Site through its .pharmacy verified website program. We are not a licensed
pharmacy; however, we are permitted to display pet medications on our site and
have prescription orders fulfilled and delivered through our trusted partner,
Pet’s Choice Pharmacy, an NABP .pharmacy verified website. This gives you a trusted
and affordable alternative to purchase the medications your beloved pets need
to maintain quality of life and overall health.
The
.Pharmacy Verified program, prior to approval of domain registration, ensures
that applicants meet all applicable Program Standards, which address regulatory
standards including; to be licensed, registered, or hold appropriate permits
where it is headquartered and where its customers reside, to protect patient
medical and financial information and to have a clean disciplinary record.
Pet’s Choice Pharmacy is licensed in all states.