365-Day Return Policy:
Our products are guaranteed to give 100% satisfaction in every way. If for any reason you are not happy with your purchase you can return it - it's that simple. You can return any purchased product for up to 365 days from the purchase date. Products must be in the condition you received them. Should you wish to make a return, please ship the item and your packing slip to:

1-800-Pet-Supplies / 1-800-738-7877
Return Department
Humboldt Industrial Park
1 Maplewood Drive
Hazleton, PA 18202-9798

Shipping is non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return via UPS or FedEx. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. We cannot be held responsible for lost return packages. Return packages must be prepaid; we cannot accept COD. Even exchanges are sent back to you at no additional charge. If you request a refund, your credit card will be credited within 48 hours of processing your return. Please note on the packing slip why you decided to return our product so that we can improve our service.

Order is Damaged, Defective or the Wrong Item Was Shipped:
If the order is damaged, defective or the wrong item was shipped, please save the carton and all the packing material as well as the item**. Notify us immediately at 1-866-411-2473 so we can instruct you on the proper handling of the merchandise. This will ensure the quickest replacement. **Please note: The carrier may return to do an inspection of the item.